Business Problem

• Needed complete “opportunity to order” lifecycle integration across many apps
• eSales team needed visibility into sales orders
• Existing process too cumbersome:
  • Manual: use print outs to copy data across systems
  • Labor intensive, Time consuming
• Urgent 30 day deadline for integration

Competing Technologies

• Rejected NetManage – too limiting
• Rejected Fiorona – not scaleable

Solution

• Cast Iron integrates SYSPRO and Siebel to bring visibility into Sales Orders (phase I)
  • Bi-directional and real-time
• Cast Iron delivers complete order lifecycle integration (phase II)
  • Quotes and Order info between Big Machines and SYSPRO
  • Accounts and Contacts between Siebel Enterprise and Oracle CRM On Demand
  • Accounts, Contacts, Quotes, Orders info from all systems logged into Data Warehouse

Results

• "Opportunity to order" integration in 20 day
• 95% increase in accuracy of order processing
• Audit trail helps tracking of order lifecycle
• Initial success leads to more projects:
  • Enables larger lead-to-service lifecycle
  • Enhanced SYSPRO workflow